Your terms and conditions of use


Definitions are itemised as “the company” meaning multiFox Limited. “the purchaser” meaning the person, firm or company entering into the contract with the company. Goods and services “goods” are supplied subject to these conditions alone. By ordering goods from the seller, the buyer will be deemed to have accepted that these conditions take precedence over all other either submitted by the buyer or implied by trade custom, practise or course of dealing unless expressly agreed to in writing by the seller and signed by the company.

Contact details:
multiFox Limited
Unit 19
Wingate Rd
PO12 4DP


The price includes delivery charges where the value of the buyers order is in excess of £300.00 at invoiced prices and where a delivery takes place in accordance with the companies delivery schedule, a charge of £5.95 + VAT MAY be imposed for orders with a value less than £300.00. The seller shall make every effort to maintain prices quoted but reserves the right to amend these prices without prior notice. Goods will be invoiced at prices ruling at a date of despatch and unless otherwise stated are exclusive of vat, the purchaser will pay VAT upon the goods at the rate in force at the date of the invoice.


Unless otherwise agreed in writing, payment in full is due in respect of goods supplied without deduction or set off.


If facts come to our knowledge which in the light of consideration, give rise to justified doubts regarding the customers solvency, we shall be

entitled to make at once payable all claims arising from our business relation, including those for which the term of payment has been extended. In such cases we shall be entitled to make any deliveries or render any services as yet outstanding only against prepayment or adequate security.


All prices on our website are exclusive of delivery charges which will be added to the price of the products at the checkout.

All orders received will be despatch the in 1-2 days (items on the stock and 4 weeks time for items out of the stock.

Delivery dates of orders are approximate only and we shall not be liable for any loss, costs, damage, extra charge, or any other expense related to delay in delivery.

For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.

Delivery is by Interlink or other courier for heavier items. Some deliveries will require a signature. In the event of a consignment failing delivery due to the customer not being at home or has failed to collect consignment from courier depot the item will be returned to the sender. To retrieve items ordered the customer will have to pay the return postage as well as the cost of the shipment being returned to us.

We cooperate only with trusted shipping companies. Products are delivered from our warehouse (1-2 days) or directly from the manufacturer (Delivery usually up to 4 weeks)

All goods ordered will be delivered to the purchaser’s address as provided by the purchaser. All dates quoted for despatch or ultimate delivery by the seller are as estimates only and are not to be the essence of the contract. Therefore the seller shall not be liable for the consequences of any delay in fulfilling the buyers order howsoever caused. The buyer shall nethereless be bound to accept the goods ordered when available. The company reserves the right to make a delivery of the goods by instalments and to render a separate invoice for each


It is understood by the buyer that the sellers liability in respect of defective or otherwise unmerchantable goods shall not at any time extend beyond the actual price paid for such goods the seller shall not be liable for any consequence loss of whatsoever nature, however caused, arising out of any defect in the goods or from their failure to correspond to any description or representation or for their unsuitability for any purpose. Any goods whatsoever purchased by the seller to supply the buyer for whom the above clause applies, liability is effectively the manufacturers of the goods and not the sellers.


The buyer must rely entirely on his own skill and judgement as to the suitability of all goods supplied for any particular purpose or for use under any specified conditions.


Should delivery of any goods sold be prevented or delayed by happenings or occurrences directly or indirectly due to force majeure or any circumstance whatsoever beyond the control of the seller, the company reserves the right to cancel or suspend deliveries without any liability of whatsoever nature and howsoever caused by the buyer.


Any warranty on goods supplied by the seller to the buyer which is not of the sellers making, results in no liability whatsoever for the seller. Absolute discretion for warranties is that of the Warranty Company who issued such warranty and their decision on replacement or credit is final and absolute. The seller effectively will carry out warranty requirements only as instructed by the issuer of the said warranty. And costs incurred by the seller for the replacement is chargeable, at the discretion of the members to the buyer. Warranty claim products must be accompanied by a proof of purchase showing date purchased.


Goods rejected by the buyer, as not complying with the contract must be advised within 48 hours of their receipt.


The company shall be under no liability for any defects or shortages that would be apparent on careful inspection if the terms of this clause are not complied with and in any event will be under no liability if a complaint by telephone is not made to our Bedford office within 48 hours, and confirmed in writing within 7 days. In all cases where defects or shortages are complained of, the company shall be under no liability in respect of the same unless an opportunity to inspect the goods supplied to the purchaser before any use is made of the goods or any alteration or modification is made by the purchaser. Subject to the above the company shall make good and shortages in the goods and where appropriate replace any goods damaged in transit as soon as it is reasonable to do so, but otherwise shall be under no liability, however arising from such shortage or damage. In the case of glass items these should be checked upon delivery for damage as no liability is accepted once the delivery driver has left. Any damages should be returned with the driver immediately.


Your Right to Cancel

If you are not totally satisfied with your purchase for any reason, you have the right to cancel your order within 10 working days from date of delivery for credit or refund less any applicable restocking and delivery charges.

The cancellation must be put into writing and received within the 10-day period

The goods must be unused, in original “as new” condition and in the original packaging.

The cost of returning the item(s) to us is the responsibility of the customer.

Where goods are returned to us under these conditions, we will issue a refund as soon as possible, and in any case within 30 days.

Please note that certain types of goods cannot be returned under these regulations. This includes any items subject to copyright laws such as perishable goods, and any item supplied custom-made or to customer specifications.

Returning Goods

If you need to return goods to us for any reason, please contact us first. Goods received without a copy of the invoice, or where we cannot easily identify the sender or the reason for return, will be treated as abandoned to us.

Faulty Items

Items returned as faulty will be repaired, replaced or refunded as appropriate. In the case of certain electrical goods such as pumps/filters, some manufacturers may require us to submit the goods for inspection of any suspected fault. We will inform you as soon as possible if this is the case.

Damaged Items

Items found to be damaged on delivery must be reported to us within 24 hours. Please check your order as soon as possible and inform us of any damages. Damaged items will need to be returned to us before a replacement can be despatched.

Should for any reason whatsoever the buyer wishes to return any goods to the seller the buyer must indicate to the sales staff items to be collected with details of discrepencies, quantities, number of items with reasons quoted for requested returns. The seller shall at our option, issue collection instructions. All goods should be adequately packed. Every effort will be made to issue a replacement item where necessary or a credit when replacements cannot be made. At no time shall the buyer return any goods whatsoever without the sellers prior knowledge and agreement. All goods returned which require a replacement or a credit are sent back to the relevant manufacturer for the seller to claim a replacement or credit. If for any reason the seller is unable to obtain such the seller has the absolute right to return the faulty good to the buyer and charge the buyer for the goods in question. Goods that are returned by the buyer which are not subject to warranty claims and are not deemed faulty may be subject to a restocking charge of 10%. The seller’s decision is final and absolute.


All specifications are correct at the time of printing but the company reserve

the right to alter any or all its specifications without prior notice.

14. LAW

The contract shall be governed and construed by the law of England


Headings have no effect on the interpretation of these terms and conditions and are for convenience only.